Effective date: TBD
These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“Client,” “Pet Parent,” “you,” or “your”) and KMછો Canine (“KMછો,” “Company,” “we,” “us,” or “our”), a founder-led home-cooked canine meal kitchen based in Ahmedabad, Gujarat, India. By accessing our website, placing an order, or subscribing to our meal delivery service, you acknowledge that you have read, understood, and agree to be bound by these Terms.
1. DEFINITIONS
For the purposes of these terms, unless repugnant to the context, the following terms shall have the meanings ascribed below:
1.1 “Company” refers to KMછો “we,” “us,” or “our” means KMછો Canine, a founder-led home-cooked canine meal kitchen based in Ahmedabad, Gujarat, India, including its founders, employees, contractors, agents, and authorized delivery partners.
1.2 “Client” or “Pet Parent” refers to any individual placing an order or subscribing to the Company’s Services.
1.3 “Products” refers to all freshly prepared canine meals, broths, and related consumables offered by KMછો.
1.4 “Services” refers to meal preparation, packaging, subscription management, and delivery services provided by the Company.
1.5 “Subscription Plan” refers to recurring meal deliveries scheduled weekly, monthly, or otherwise as selected by the Client.
1.6 “Website” means the official digital platform operated by the Company for information, ordering, subscription management, communication, and related purposes, including kmcho.co.in.
1.7 “Intellectual Property Rights” refers to all rights the Company owns over its creations, including copyrights, trademarks, brand names, logos, recipes, designs, and any other original content or materials. These rights mean the Company legally owns and controls how these creations are used.
1.8 “Content” means all material made available by the Company on the Website or through Services, including but not limited to text, photographs, graphics, recipes, formulations, logos, trade dress, product descriptions, menus, audiovisual material, packaging designs, and any other proprietary material.
1.9 “Help Desk” means the Company’s official customer support channels, including the email addresses or phone numbers listed for queries, complaints, or grievances.
1.10 “Force Majeure Event” means any circumstance or event beyond the reasonable control of the Company, including but not limited to natural disasters, governmental actions, pandemics, industrial disputes, labor disruptions, supply chain interruptions, transportation failures, power outages, cyber-attacks, or other events listed under Clause 13
1.11 “Terms” means these Terms and Conditions, including any amendments, updates, or policies incorporated by reference herein.
1.12 “Personal Data” means any information collected from the Client in connection with the ordering, subscription, delivery, or use of Services, including name, contact details, address, payment information, and dog-related information necessary for providing the Services.
2. NATURE OF SERVICES
2.1 KMછો is a founder-led kitchen offering freshly prepared, human-grade, home-cooked meals designed for general canine nutrition. Our Products are prepared in small batches with structured portion for practical everyday feeding.
2.2 The company operates as food business in accordance with applicable laws of India, including but not limited to the food safety and standards act, 2006 and the rules and regulations framed thereunder. Th company maintains all required registrations and licenses applicable to the scale of operations. Client acknowledges that products are freshly prepared in small batch kitchen environment in compliance with applicable food safety standards.
2.3 The Products offered by the Company are intended solely for general maintenance nutrition of healthy dogs. The Company does not manufacture, prescribe, or provide therapeutic, prescription, medicated, or condition-specific diets. The Products are not intended to diagnose, treat, cure, mitigate, or prevent any disease or medical condition. Nothing communicated by the Company, whether on the Website, packaging, marketing materials, or through customer support, shall be construed as veterinary, medical, or nutritional advice. Clients must consult a licensed veterinarian prior to introducing the Products to any dog with pre-existing medical conditions, allergies, dietary restrictions, digestive sensitivities, or those undergoing medical treatment. The Client assumes full responsibility for determining the suitability of the Products for their dog.
3. ELIGIBILITY AND CLIENT RESPONSIBILITY
3.1 By placing an order, you represent and warrant that you are at least 18 years of age and legally capable of entering into a binding contract under Indian law.
3.2 You further confirm that you are the lawful owner or authorized caretaker of the dog(s) for whom Products are purchased. All information provided regarding your dog’s age, weight, health, or dietary sensitivities is accurate and complete. You will introduce new food gradually and monitor your dog for adverse reactions.
3.3 The Company shall not be liable for any consequences arising from inaccurate information, undisclosed allergies, pre-existing conditions, or improper feeding practices.
4. ORDERS AND ACCEPTANCE
4.1 All orders placed through the Website or via direct communication are subject to acceptance by the Company. Confirmation of an order occurs only upon successful receipt of payment.
4.2 The Company reserves the right to decline, cancel, or modify any order at its discretion, including but not limited to circumstances involving product unavailability, pricing errors, or operational limitations. Prices are listed in Indian Rupees (INR) and may be revised periodically without prior notice. Any changes shall not affect confirmed and prepaid orders.
4.3 The Client agrees to provide accurate and valid payment information at the time of placing an order. In the event of any payment dispute, failed transaction, or chargeback initiated through a bank or payment gateway, the Client agrees to first contact the Company to seek resolution. The Company reserves the right to contest unjustified chargebacks and recover any outstanding amounts, including administrative charges incurred due to such disputes.
5. SUBSCRIPTIONS
5.1 Where applicable, Clients may enroll in a Subscription Plan for recurring meal deliveries. Subscription Plans require advance payment and will continue as scheduled unless paused or cancelled in accordance with the Company’s modification timelines.
5.2 Requests for changes, pauses, or cancellations must be communicated at least (48 hours) prior to the scheduled dispatch via the official website or email. Failure to provide timely notice may result in the order being processed as scheduled.
5.3 The Company reserves the right to revise subscription pricing upon prior notice to Clients. Continued use of the Service following such notice constitutes acceptance of revised pricing.
5.4 The Company reserves the right to suspend, restrict, or terminate Services to any Client, with or without prior notice, in the event of breach of these Terms, misuse of Products, abusive behavior toward staff or delivery partners, fraudulent activity, or conduct that the Company reasonably believes may harm its operations, reputation, or other Clients. Termination shall not affect the Company’s right to recover any outstanding dues.
6. DELIVERY AND RISK TRANSFER
6.1 Deliveries are currently limited to selected areas within Ahmedabad, Gujarat. Delivery timelines are indicative and may vary due to operational, environmental, or logistical conditions.
6.2 Once the Products are successfully delivered to the address provided by the Client, responsibility for the Products transfers to the Client. The Client must ensure that the delivery address and contact details are accurate and that someone is available to receive the order. The Company is not responsible for delays, failed deliveries, or damage caused by incorrect address details, unavailability at the delivery location, or circumstances beyond the Company’s reasonable control, including weather conditions, traffic delays, government restrictions, or issues with third-party delivery partners.
7. STORAGE AND HANDLING
All Products are freshly prepared and are perishable in nature. Once delivered, the Client must immediately refrigerate the Products and follow the storage, thawing, reheating, and feeding instructions provided on the packaging or by the Company. The Company is not responsible for spoilage, contamination, loss of freshness, or any health issues that may arise if the Products are not stored or handled properly after delivery. Once the order has been successfully delivered, full responsibility for proper storage and safe use of the Products lies with the Client.
8. RETURNS, REFUNDS, AND CANCELLATIONS
8.1 Due to the perishable nature of the Products, all sales are final once delivery is completed. Refunds may be considered solely in the following circumstances:
- Incorrect Products delivered;
- Visible damage to packaging at the time of receipt;
- Quality concerns reported within two (2) days of delivery, accompanied by photographic evidence.
- Any refund or replacement decision shall be made at the sole discretion of the Company. Order cancellations must be requested within the stipulated notice period prior to dispatch. Orders already prepared or dispatched are non-refundable.
8.2 No refunds or credits shall be issued for reasons including, but not limited to, change of preference, refusal to accept delivery, unavailability at the delivery location, or the dog’s refusal to consume the Product.
8.3 In the case of Subscription Plans, failure to provide timely pause or cancellation notice shall result in the scheduled order being processed and billed in full.
9. INTELLECTUAL PROPERTY
9.1 All content made available on the Website and through the Services, including but not limited to the brand name “KMછો Canine,” logos, trademark, copyright, taglines, trade dress, product names, recipes, formulations, written materials, photographs, graphics, design elements, layout, user interfaces, text, audio-visual materials, packaging formats, portioning systems, and all associated proprietary materials (collectively referred to as the “Content”), are and shall remain the exclusive intellectual property of the Company unless expressly stated otherwise. Such Content is protected under applicable intellectual property laws of India, including but not limited to copyright, trademark, and trade secret laws. All rights, title, and interest in and to the Content are retained by the Company.
9.2 No part of the Content shall be copied, reproduced, republished, uploaded, posted, transmitted, translated, adapted, modified, reverse-engineered, extracted, distributed, displayed, licensed, or commercially exploited in any manner whatsoever without the prior written consent of the Company. Any unauthorized use of the Content shall constitute an infringement of the Company’s intellectual property rights and may result in legal action.
9.3 Where a client voluntarily submits reviews, testimonials, feedback, photographs, or other content to the Company, the Client grants the Company a non-exclusive, royalty-free, perpetual, irrevocable license to use, reproduce, publish, display, and distribute such content for promotional, marketing, or operational purposes, unless otherwise expressly agreed in writing. The Client represents that such submissions do not infringe upon the rights of any third party.
9.4 All rights not expressly granted under these Terms are reserved by the Company. Nothing contained herein shall be construed as granting any implied license or right in or to the Company’s intellectual property.
9.5 The Client agrees not to misuse the Website or Services. Prohibited activities include but are not limited to: attempting unauthorized access to the Website or its servers; introducing viruses or malicious code; scraping, copying, extracting, or reproducing Content without permission; interfering with Website functionality; impersonating another person; or engaging in fraudulent, abusive, or unlawful conduct. The Company reserves the right to restrict or terminate access for violations of this clause.
10. LIMITATION OF LIABILITY
10.1 To the fullest extent permitted under applicable law, the Company’s liability shall be limited to the value of the Products purchased in the relevant transaction. The Company shall not be liable for indirect, incidental, consequential, or special damages, including but not limited to veterinary expenses, health complications, allergic reactions, digestive disturbances, or loss of appetite arising from use of the Products.
10.2 Clients acknowledge that dietary transitions and biological responses vary between animals and accept such variability as inherent.
10.3 The Company makes no warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or suitability for dogs with specific medical conditions, unless expressly stated in writing.
10.4 Under no circumstances shall the Company be liable for any claim arising from improper storage, overfeeding, underfeeding, mixing with incompatible food products, or failure to seek veterinary advice where reasonably required.
10.5 The Client agrees to notify, the company in writing of nay concerns within 2 days of delivery. Failure to notify within this period may affect eligibility for refund or replacement but shall not extinguish statutory right.
11. DISCLAIMERS AND NO WARRANTIES
11.1 The Products and Services are provided on an “as is” and “as available” basis. While the Company exercises reasonable care in sourcing ingredients, preparation, portioning, and delivery, the Company makes no representations or warranties, express or implied, regarding the completeness, accuracy, reliability, suitability, or availability of the Products or Services.
11.2 The Company does not provide veterinary, nutritional, or medical advice. Nothing contained on the Website or communicated by the Company shall be construed as professional medical guidance. Clients are solely responsible for seeking independent veterinary consultation prior to making dietary changes for dogs with known or suspected medical conditions.
11.3 The Company does not guarantee specific health outcomes, behavioral improvements, coat condition changes, digestive performance, weight management results, or any other physiological response from consumption of the Products. Individual responses vary and are outside the Company’s control. While reasonable care is taken to prevent cross-contamination, the Company does not warrant that Products are free from trace allergens or environmental exposure that may affect highly sensitive animals.
11.4 The Products are freshly prepared in small batches and are not mass-manufactured commercial pet feed. As such, minor variations in texture, color, aroma, ingredient size, or consistency may occur between batches. Such natural variation shall not be considered a defect or ground for refund, provided the Product meets reasonable quality standards.
12. INDEMNIFICATION
12.1 You agree to indemnify and hold harmless the Company, its founder, employees, contractors, and delivery partners from any claims, losses, damages, liabilities, or expenses arising out of:
- Breach of these Terms;
- Misuse or improper storage of Products;
- Failure to seek veterinary guidance when appropriate;
- Inaccurate or incomplete information provided by you.
- Any claims arising from your violation of applicable laws in connection with the Products or Services.
13. FORCE MAJEURE
13.1 The Company shall not be liable for any delay or failure in performance caused by events beyond reasonable control, including but not limited to acts of God, natural disasters, governmental restrictions, pandemics, exceptionally severe weather, fire, explosion, war, civil disorder, industrial disputes, labor disruptions, or supply chain interruptions. Force majeure events shall also include transportation failures, road blockages, fuel shortages, power outages, refrigeration breakdowns caused by external grid failure, cyber-attacks, server downtime, payment gateway disruptions, acts or omissions of third-party logistics partners, and sudden unavailability of key raw materials despite reasonable procurement efforts. In the event of a force majeure occurrence, the Company’s obligations shall be suspended for the duration of such event, and the time for performance shall be extended accordingly without liability.
13.2 Where a force majeure event continues for an extended period, the Company reserves the right to cancel affected orders or subscriptions without penalty, and any refund, if applicable, shall be limited to the undelivered portion of prepaid Products.
13.3 The occurrence of a force majeure event shall not constitute a breach of these Terms by the Company.
14. Help Desk
For any queries, you can email us at [email protected]. For complaints, grievances, or reports regarding content, comments, or breaches of these Terms, you may email us at [email protected]. Our customer service team will acknowledge and address your requests on a best-effort basis in accordance with these Terms of Service. Clients are required to use only these official channels for communication; the Company shall not be responsible for issues reported through informal or third-party means. Our team will respond to queries within 24–48 hours of receipt.
15. PRIVACY AND DATA USE
Personal information collected during the ordering process shall be used strictly for order fulfillment, service communication, and operational improvement. The Company does not sell personal data. Information may be shared with logistics partners or service providers solely to the extent necessary for fulfilling Services or complying with legal obligations.
16. GOVERNING LAW & DISPUTE RESOLUTION
These Terms shall be governed by and construed in accordance with the laws of India. In the event of any dispute, claim, or controversy arising out of or relating to these Terms, the Parties shall first attempt to resolve the matter amicably through good-faith discussions within thirty (30) days from the date of written notice of the dispute. If the dispute is not resolved amicably, it shall be subject to the exclusive jurisdiction of the competent courts in Ahmedabad, Gujarat. Nothing contained herein shall prevent the Company from seeking interim or injunctive relief before the courts in Ahmedabad, Gujarat, particularly in matters relating to intellectual property rights, misuse of Content, or breach of these Terms.
17. AMENDMENTS & UPDATES
The Company reserves the right to amend these Terms at any time. Updated Terms shall be posted on the Website with a revised “Last Updated” date. Continued use of the Services following such update constitutes acceptance of the revised Terms.
18. ENTIRE AGREEMENT AND SEVERABILITY
18.1 Entire Agreement: This Agreement, including all policies incorporated by reference, constitutes the entire understanding between the parties. Any prior agreements or communications between the parties regarding the subject matter hereof are superseded by this Agreement.
18.2 Severability: If any provision of this Agreement is found to be unlawful, void, or unenforceable, such provision shall be severed from the Agreement, and the remaining provisions shall continue in full force and effect.
18.3 Waiver: Failure by the Company to enforce any provision of these Terms shall not constitute a waiver of its rights. Any waiver must be in writing.
18.4 Assignment: The Company may assign or transfer its rights and obligations under these Terms to any affiliate, successor, or purchaser without prior notice. The Client may not assign its rights or obligations without the prior written consent of the Company.
19. CONTACT INFORMATION
For any queries, concerns, or correspondence:
Email: [email protected]
Phone: +91 70437 59777